Privacy & Personal Information Protection Notice

1. Introduction

Nyika Solar Technologies SA (Pty) Ltd (“Nyika Solar”, “we”, “us” or “our”) respects the privacy of individuals and organisations that engage with our business.

We recognise that personal information is entrusted to us when customers, prospective clients, suppliers, professional partners and website visitors make enquiries, request information or engage with our products and services.

We are committed to handling this information lawfully, responsibly and transparently, using it only for legitimate business purposes and protecting it against unauthorised access, disclosure, misuse, loss or alteration.

We are committed to handling this information lawfully, responsibly and transparently, using it only for legitimate business purposes and protecting it against unauthorised access, disclosure, misuse, loss or alteration.

This Privacy Policy explains how we collect, use, store, share and protect personal information, together with the rights available to individuals and other qualifying data subjects under applicable legislation.

Our information-handling practices are governed principally by the following South African legislation:

Our information-handling practices are governed principally by the following South African legislation:

• Protection of Personal Information Act 4 of 2013 (POPIA).
• Promotion of Access to Information Act 2 of 2000 (PAIA).
• Consumer Protection Act 68 of 2008 (CPA).
• Electronic Communications and Transactions Act 25 of 2002 (ECTA).
• Other applicable legislation, regulations and lawful regulatory requirements.

Nyika Solar Technologies SA (Pty) Ltd (“Nyika Solar”, “we”, “us” or “our”) respects the privacy of individuals and organisations that engage with our business.

2. Scope of this Policy

This policy applies to personal information processed through our website, digital enquiry forms, email correspondence, telephone communications, business meetings, project consultations and other authorised interactions with Nyika Solar.

It covers information relating to website visitors, prospective and existing customers, business representatives, contractors, suppliers, technology partners, professional advisers and other parties who engage with us.

The policy also extends to personal information collected during technical consultations, project assessments, product enquiries, quotation preparation, service delivery and after-sales support.

3. Personal Information We Collect

The information we collect depends on the nature of the interaction and the products or services requested.

Personal and contact information

This may include names, surnames, email addresses, telephone numbers, business contact details, physical addresses and preferred methods of communication.

Business and organisational information

Where relevant, we may collect company names, job titles, business locations, industry sectors, company registration details and information needed to establish a legitimate commercial or contractual relationship.

Project and technical information

To assess energy requirements and determine appropriate solutions, we may request property or site locations, electricity consumption information, infrastructure details, installation requirements, operational priorities, project specifications, technical documents or relevant site photographs.

Such information is treated as personal information where it identifies, or can reasonably be linked to, an identifiable person or qualifying organisation.

Commercial and transactional information

Where relevant to a proposed or existing commercial relationship, we may process quotation requests, purchase details, billing information, invoices, delivery information, warranties and records of contractual communication.

Website and technical information

When visitors access our website, certain technical information may be processed automatically, including IP addresses, browser types, device information, access times, security logs and information generated through cookies or website protection technologies.

Communications and enquiries

We may retain the content of messages, correspondence, contact form submissions and related records where reasonably necessary to respond to enquiries, maintain service continuity or meet legitimate business obligations.

Nyika Solar does not ordinarily request sensitive personal information through its general website contact forms. Visitors are encouraged not to provide identity numbers, banking credentials, medical information or other sensitive details unless specifically required through an appropriate and secure process.

4. How We Collect Information

We collect personal information primarily and, wherever reasonably practicable, directly from the person or organisation concerned.

Information may be received when someone submits a website enquiry, contacts us by email or telephone, requests a quotation, engages in project discussions, enters into a business relationship or provides relevant information during a site assessment.

We may also receive information from authorised representatives, referrals, professional partners, suppliers or other lawful sources where necessary for legitimate business activities

Where information is provided about another person, the person providing it should have appropriate authority or another lawful basis to disclose that information.

5. Why We Process Personal Information

Nyika Solar processes personal information for specific, legitimate and clearly defined purposes associated with its business operations.

These purposes include:

• Responding to enquiries, technical questions and requests for assistance.
• Understanding energy requirements and identifying suitable technologies or solutions.
• Preparing quotations, proposals, assessments and project recommendations.
• Communicating about products, services, project development, delivery and ongoing support.
• Managing customer, supplier, contractor and commercial relationships.
• Coordinating authorised technical partners, service providers and project specialists.
• Meeting contractual, financial, accounting, taxation and regulatory obligations.
• Maintaining business records and resolving complaints or disputes.
• Protecting our website, systems and business communications from fraudulent or malicious activity.
• Improving website functionality, customer experience and service delivery.
• Sending promotional communications where a lawful basis exists and applicable direct-marketing requirements have been met.

We do not intend to use personal information for purposes that are incompatible with those for which it was originally collected unless further processing is permitted by law.

6. Lawful Grounds for Processing

Nyika Solar processes personal information only where a lawful justification exists under POPIA or other applicable legislation.

Depending on the circumstances, processing may be necessary to perform or prepare for a contract, comply with a legal obligation, protect a legitimate interest of the person concerned, pursue a legally recognised legitimate interest or act on informed consent.

Where consent is relied upon, it must be voluntary, specific and informed.

Submitting an enquiry authorises the use of the information to assess and respond to that enquiry where lawful. It does not automatically authorise unrelated promotional communications.

Where certain information is required to prepare an accurate quotation, assess technical suitability or meet a legal obligation, we will explain its purpose where appropriate. A decision not to provide essential information may limit our ability to respond or provide the requested service.

7. Website Contact Forms and Enquiries

Information submitted through our contact forms is used to identify and respond to the relevant enquiry, facilitate appropriate follow-up communication and, where requested, explore potential products, services or project requirements.

Depending on the nature of an enquiry, we may share relevant details internally with authorised personnel or with an appropriate technical specialist or service provider involved in preparing the requested response.

Submitting a contact form does not constitute consent to subscribe to marketing lists or receive unrelated promotional communications.

Where promotional subscriptions are offered, they will be presented separately from the general enquiry process.

We take reasonable measures to protect submitted information against unauthorised access and misuse.

8. Direct Marketing and Communication Preferences

Nyika Solar respects the right of individuals and qualifying organisations to control the marketing communications they receive.

We will send unsolicited electronic direct marketing only where the recipient has provided the required consent or where another exception permitted under applicable law is satisfied.

Where marketing consent is requested, it will be distinguishable from consent or acknowledgements associated with ordinary business enquiries. We will not treat silence, pre-selected options or failure to opt out as affirmative marketing consent where such consent is required.

We will honour lawful requests to discontinue marketing and maintain appropriate suppression records to avoid further unwanted contact.

Our direct marketing activities will also take account of applicable consumer opt-out mechanisms and regulatory requirements.

Ordinary communications necessary to respond to an enquiry, administer a contract, provide requested support or communicate essential service information are distinct from promotional marketing.

9. Cookies, Website Technologies and Google reCAPTCHA

Our website may use cookies and similar technologies to support essential website functionality, security and performance.

Cookies are small files or identifiers used by websites and related services to recognise particular browser sessions, maintain functionality or support other disclosed purposes. Essential cookies and security technologies
These may be required for the operation, protection and administration of the website.
Performance and analytics technologies
Where implemented, these may assist us in understanding website use, technical performance and visitor interaction. Additional information about the technologies in use and available choices will be provided through our website’s cookie information or preference settings.
Google reCAPTCHA
Nyika Solar uses Google reCAPTCHA to help protect website forms against automated submissions, spam, fraudulent activity and other misuse. This security technology may process technical and interaction information, including IP addresses, device or browser characteristics, cookies and information associated with security assessments. Relevant information may be processed by Google in accordance with the applicable service arrangements.

Information collected for website security is not intended to be used by Nyika Solar to create marketing profiles.

Visitors may be able to control certain cookies through their browser settings. Disabling essential technologies may affect the operation of website features, including the ability to submit forms.

Where optional technologies require additional notice or consent, we will provide the relevant information and choices.

10. Sharing Information with Third Parties

Nyika Solar may share personal information where reasonably necessary for a legitimate and lawful business purpose.

Recipients may include authorised employees, technical consultants, installers, manufacturers, technology partners, professional advisers, hosting providers, email or business systems providers, and other service providers involved in fulfilling a specific request or obligation.

Information may also be disclosed where required by law, regulatory authority, court order or other lawful process.

Where external service providers process personal information on our behalf, we seek appropriate confidentiality, security and contractual safeguards consistent with their role and applicable legal requirements.

We do not sell personal information as a commercial data product.

We do not authorise service providers to use information received on our behalf for unrelated independent marketing activities.

11. International Data Transfers

Nyika Solar operates within an environment involving international technology providers, specialist partners and digital service platforms.

Certain personal information may therefore be processed, accessed, stored or transferred outside South Africa where necessary for website infrastructure, communications, technical assistance or legitimate business activities.

Before making international transfers, we will take reasonable measures to ensure compliance with section 72 of POPIA and any other applicable requirements.

Such measures may include appropriate contractual protections, legally recognised safeguards, lawful consent where applicable or another authorised basis for transfer.

We will take account of the sensitivity of the information, the purpose of the transfer and the protections available in the receiving jurisdiction.

12. Information Security

Nyika Solar recognises its responsibility to protect information entrusted to the business.

We take reasonable technical and organisational steps, appropriate to the nature and risk of the information processed, to safeguard personal information against loss, damage, unauthorised access, unlawful processing, disclosure or destruction.

Access to personal information is limited to persons who require it for authorised business activities.

No electronic system or method of data transmission can be guaranteed to be completely secure. We therefore review our security arrangements as reasonably necessary and respond to identified risks.

Where a security compromise occurs, we will investigate and take appropriate remedial action.

We will notify the Information Regulator and affected data subjects where required under POPIA and other applicable law.

13. Retention and Disposal of Information

Nyika Solar retains personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, regulatory and contractual requirements.

Retention may be necessary to manage ongoing enquiries, fulfil project obligations, provide warranties or support, maintain financial and tax records, resolve disputes or establish and protect lawful rights.

Retention periods will take account of the nature of the information, the purpose of processing, relevant statutory obligations and any continuing business requirement.

When personal information is no longer required and no lawful basis for continued retention exists, we will take reasonable steps to delete, destroy or de-identify it securely.

14. Your Rights Under POPIA

Subject to the requirements, procedures and limitations of applicable law, data subjects have rights regarding the processing of their personal information.

These include the right to:

• Ask whether Nyika Solar holds personal information about them.
• Request access to relevant personal information.
• Request correction or updating of inaccurate, incomplete, misleading or outdated information.
• Request deletion or destruction of information where legally justified.
• Object to certain processing activities on legally recognised grounds.
• Withdraw consent where consent forms the basis for processing.
• Object to direct marketing and request that it stop.
• Lodge a complaint with the Information Regulator.
• Exercise other protections and remedies provided by POPIA.

Requests may be submitted to our Information Officer using the contact details provided in this policy.

We may request reasonable verification of identity or authority before disclosing, correcting or deleting information.

Certain requests may be subject to lawful retention requirements, recognised exemptions or procedures under PAIA and POPIA.

15. Access to Information Under PAIA

The Promotion of Access to Information Act provides procedures through which qualifying persons may request access to records held by private bodies, subject to applicable grounds of refusal and procedural requirements.

Requests for access to records held by Nyika Solar may be directed to our Information Officer.

16. Consumer Privacy and Protection

Nyika Solar respects the privacy and consumer rights of customers and prospective customers under applicable South African law.

Personal information obtained during sales enquiries, consultations, quotation preparation or customer service interactions will be processed in a manner consistent with this policy and applicable legislation.

We respect the right to refuse or discontinue unwanted direct marketing and will not make participation in unrelated promotional communications a condition of submitting an ordinary service enquiry.

Where Nyika Solar offers products or services through an electronic transaction, any additional transaction disclosures and consumer rights required by law will be addressed through the applicable website information, quotations, terms of sale or service agreements.

Nothing in this Privacy Policy is intended to exclude or restrict rights that cannot lawfully be excluded under consumer protection or data protection legislation.

17. Information Relating to Children

Our website and commercial services are not primarily directed at children under the age of 18.

We do not intentionally seek personal information from children through general business enquiry forms.

Where the processing of children’s personal information becomes necessary, we will do so only where permitted by applicable law and with the required authorisation, consent or other lawful justification.

If we become aware that personal information relating to a child has been collected without an appropriate lawful basis, we will take reasonable corrective action.

18. External Websites and Third-Party Services

Our website may contain links to technology suppliers, manufacturers, industry resources, professional partners, social media platforms and other third-party websites.

These websites and services may operate under their own privacy policies and information-handling practices.

Nyika Solar does not control the independent processing activities of external websites.

Visitors are encouraged to review the relevant privacy notices before providing personal information to those organisations.

• Ask whether Nyika Solar holds personal information about them.
• Request access to relevant personal information.
• Request correction or updating of inaccurate, incomplete, misleading or outdated information.
• Request deletion or destruction of information where legally justified.
• Object to certain processing activities on legally recognised grounds.
• Withdraw consent where consent forms the basis for processing.
• Object to direct marketing and request that it stop.
• Lodge a complaint with the Information Regulator.
• Exercise other protections and remedies provided by POPIA.

19. Changes to This Privacy Policy

Nyika Solar may review and update this Privacy Policy to reflect changes in legislation, technology, website functionality, business operations or information-processing practices.

The latest version will be made available on our website and will indicate the date of its most recent revision.

Where changes materially affect how personal information is processed, additional notification or consent will be obtained where legally required.

20. Contact Details and Information Officer

For privacy-related enquiries, requests for access or correction, objections to processing, marketing preferences or other concerns, please contact:

Nyika Solar Technologies SA (Pty) Ltd

Website: www.nyikasolar.com
Registered company number: 2025/8222702/07
Business address: Po Box 1831, Tzaneen, Limpopo, 0850
Information Officer: David Gondwe
Privacy email: informationofficer@nyikasolar.com
Telephone: +27 (0) 78 598 1685

Requests will be managed in accordance with applicable South African privacy and access-to-information legislation.

21. Complaints to the Information Regulator

If you believe that your personal information has been processed unlawfully or that your rights under POPIA have been infringed, you may raise your concern with Nyika Solar’s Information Officer.

You also have the right to lodge a complaint directly with the Information Regulator of South Africa.

Information Regulator (South Africa)

Website: www.inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
PAIA complaints: PAIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Telephone: +27 10 023 5200

Physical address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, South Africa.

Nyika Solar Technologies SA (Pty) Ltd

Committed to responsible information management, transparent business practices and the protection of personal information.